It is a commitment of YCK to provide an efficient delivery service, thus giving an assertive response to its customers.
After placing your order, the items will be checked by YCK. If the product is available in our stock, it will be dispatched as soon as payment is verified.
You can follow the status of your order through the carrier’s website, to do so, contact YCK and request the Trekking number.
All products sent by YCK are packed and packed so that they reach customers in perfect condition.
When you detect any mistake or error in the content of the shipment, you must immediately inform YCK of what happened, through our phone number or email.
The claim must be made within a maximum period of 30 days after receiving the order.
In the absence of authorized persons to receive the goods, the transport company will make one more attempt. If the absence persists, and if you return to YCK, there will be a new freight charge if the customer wants to receive your order.
The amount to be charged for shipping will be calculated automatically when making the purchase.
Orders can be canceled free of charge as long as it is done before the goods are shipped. After sending the goods, if a cancellation request is received, it will be treated as a return.
The customer of YCK may return the items purchased, considered to be in regular stock, within a maximum period of 14 days from the date of receipt of the product, according to nº 1 of article 10 of DL nº 24 /2014, of 02/14.
To make the return you must contact YCK through our email and/or telephone number. You must attach the invoice and indicate your IBAN to be refunded. To accept the return, the items must be presented in perfect condition and be properly packed in the packaging.
The costs inherent to returns due to customer withdrawal are the sole responsibility of the customers (shipping costs for the return).
If the return is due to an internal error by YCK, the item sent does not correspond to the technical information provided to the customer or if, for any eventuality, the product has origin defects, the cost of return shipping will be the responsibility of by YCK.
In the event of a return (applicable to purchases at www.yckportugal.com), the refund of the value of your purchase will be made after validating compliance with the return conditions described above, with YCK having a period of up to 14 days for that purpose.
As provided by law, it is not possible to return, cancel or refund personalized goods.
For any queries, requests for additional information or suggestions, do not hesitate to contact us.